Terms of Sales
SILVER PACIFIC SARL
1 – General
Booking a service with SILVER PACIFIC SARL implies full and unconditional acceptance to these terms.
These conditions apply to the rental and sailing excursions aboard the catamaran MANATAO and/or the speedboat AO, both based on Moorea in French Polynesia.
SILVER PACIFIC SARL commercializes its services through the commercial sign MOOREA DREAM YACHT – Tel : +689 87 37 38 39.
2 – Prices
Applicable prices are those communicated bu email at booking. Intenet price infomation are not contractual. Prices are all tax included. Clients must read carefully details of our programs clearly indicating time schedules, max/min. participants, inclusions or exclusions, prices etc…
Note : it should be noted that private programs must be dissociated from excursions with activities in terms of prices.
3 – Reservations
4 – Deposit
If the booking is made more than 30 days before the date of departure, the minimum down payment required is 50 % of the price including VAT via Paypal. The balance is payable in cash at boarding or PayPal prior to boarding.
If the reservation is made less than 30 days before the date of delivery, the amount must be fully paid.
5 – Cancellation by the customer
1 – In the event of cancellation by the customer more than 30 days prior to boarding, cancellation fees retained by the SILVER PACIFIC LLC are 50 % of the total amount of the service.
2 – cancellation between 10 and 30 days in advance : fees are 75%
2 – If cancellation occurs less than 10 days before departure, the cancellation fee retained is 100% of the total amount of the service.
Note: It is the responsibility of the customer to subscribe cancellation insurance to protect themselves against such risks.
6 – Cancellation by the provider (private tours and excursions)
In the event that SILVER PACIFIC have to cancel a tour, including for technical reasons and / or weather which could affect the quality or safety of the tour, guests will participate later to a postponed tour. If this delay is not possible in terms of date and / or availability, the customer will be fully refunded. The refund will be done by PAYPAL (Paypal fees deducted) within 30 days following the cancellation.
A cloudy weather with rain or the simple modification of the program through the decision of the captain because of bad weather or technical reasons, can’t provide material for reimbursement.
7 – Time schedules
In order to guarantee the smooth running of our tours, clients must respect given boarding places and times. In case of no- show, the full amount will be retained by the supplier.
Supplier however also reserves the right to adapt schedules according to sea or meteorological conditions with no reimbursement and will communicate with clients.
8 – Safety
Participants must respect all safety instructions given by crew members or shown inside boats. External food, alcohol or any illicit product or object are strictly forbidden aboard. Any participant under influence of alcohol or any illicit substance won’t be allowed to board or participate and won’t be reimbursed. No smoking allowed aboard. No barbecue allowed.
9 – Rental with or without skipper, private tours, charters
In case of privatisation of the catamaran, a group leader must be designed and will be responsible for the respect of safety and general conditions aboard.
For those programs, food will be allowed aboard with alcohol (limited quantities only). Group leader will be held responsible for safety and general rules respect.
No smoking aboard. No barbecue aboard.
10 – Deposit
A deposit of 300.000 XPF will be requested for multi-day catamaran rental, with or without skipper, or private charters. Restitution at the end of rental after boat inspection.
11 – Options
Any special demand must be made at least 72hours prior to boarding. On a best efforts basis only. Costs incurred will communicated and passed to customers.
12 – Jurisdiction
Only Tribunal de Commerce de Papeete will be competent in case of dispute.